Course Name: Assertiveness and Confidence at Work

At this training you will develop your assertiveness skills for a range of workplace situations. You will gain the tools and techniques to boost your confidence and be provided with practical guidance to develop your assertiveness skills in any work situation. You will leave the course knowing what key changes you need to make and what skills you need to practice in order to build your self esteem and improve your assertiveness techniques.

Course Duration: 2 Days
Course Times: 08:30 - 16:30 daily

For course dates, please see the panel on the right or click here to go to our booking page.

Click on the icon below to download the PDF brochure and registration form. Alternatively, click here to have one e-mailed to you.

 

who should attend?: 

All individuals and professionals who would like to improve their overall effectiveness at
work by improving their assertiveness skills.

what will I learn?: 

This course is designed to enable you to:

  • Develop an understanding of your own behavioral style
  • Identify and challenge your negative inner dialogue
  • Understand the importance that language and body language play in assertive behaviour
  • Handle difficult people and situations with confidence and in an assertive manner
  • Deal with confrontation, criticism and negativity effectively
  • Plan your ‘Personal Action Plan’ for developing assertive behaviour

 

course outline: 
  • Understand why people behave the way they do and what makes them “tick”
  • Assertiveness in the work environment – understanding human behaviour
  • The link between assertiveness, confidence and self-esteem
  • What is the difference between assertive, aggressive and passive behaviour?
  • Handle challenging situations and people confidently and assertively
  • Recognising and dealing with fear and apprehension
  • Dealing with criticism, confrontation, low self-esteem and negativity, effectively and positively
  • How self-esteem affects your confidence and influences your behaviour – challenging your negative inner dialogue
  • Understand the importance of language and body language
  • Making your message clear by using assertive and positive language
  • Giving and receiving constructive feedback

What is included?

  • Highly skilled presenter
  • Comprehensive  course pack
  • Certificate of attendance
  • 5 star training venue
  • Lunch, tea and refreshments
  • Parking

Take home tools

  • A comprehensive learner guide packed with practical tips
  • CD of resource material
  • Post-course e-mail and telephonic support
price per delegate (excl. vat): 
R 4 050.00