Assertiveness Skills
Assertiveness Skills Training Course for the Workplace
Many people never reach their full potential in the workplace because they lack or have not yet developed assertiveness skills. We offer a training course for office professionals and individuals to develop assertiveness skills and confidence in the workplace.
The course known as Assertiveness and Confidence at Work, aims to develop the assertiveness skills of delegates to help them deal with a wide variety of situations. Once confidence develops an individual will also develop a better self esteem. Key to effectiveness in handling difficult situations at work is the understanding of behavioural styles. Understanding others starts with understanding ourselves and as such delegates learn how to identify the inner negative dialogues and how to interpret body language. They also learn how body language is interpreted by others and how to apply their knowledge for more effectiveness in the workplace.
Delegates learn how to handle difficult customers and colleagues in an assertive way without aggressiveness and how to handle criticism, confrontation and other conflicts in the workplace. They receive personal action plans for the development of assertiveness.
They also get insight into what makes others tick and how to identify specific behavioural patterns. The course helps them to understand the connection between confidence and assertiveness and how to distinguish aggressiveness from assertiveness. Fears and apprehension are often stumbling blocks to effectiveness in the workplace. Dealing with the causes of fears and learning how to overcome issues will help the delegates develop more confidence. Not only do the delegates learn how to deal with criticism, but also how to provide constructive criticism and feedback in an assertive, yet non-offensive manner.
It is the ideal course for anyone who wishes to improve their effectiveness at work. Contact us today to enrol or to obtain more information about the course that helps you develop essential assertiveness skills.
