Office Administration Skills Training
This workshop will introduce you to new skills that will help increase your performance and the support you offer your team, department and manager.
Course Duration: 2 Days
Course Times:08:30 - 16:30 daily
For course dates, please see the panel on the right or click here to go to our booking page.
Click on the icon below to download the PDF brochure and registration form. Alternatively, click here to have one e-mailed to you.
Suitable for all junior secretaries, administrators, administrative assistants and admin support staff who would like to improve their skills and the contribution they make to the smooth running of their office.
• What is required of you to support your team and manger more effectively
• How to enhance the support you provide by anticipating needs
• The importance of understanding your own interpersonal style
• How to plan and prioritise your workload
• How to handle confrontation and difficult situations
• Why it is imperative to have a good filing system
Maximising and multiplying your value to your organisation
• Your role and responsibilities in the company
• Identify the skills and qualities you need to develop
• Become more confident in making sound decisions
Contributing to your team/departments success
• Defining your own and your teams objectives
• Understanding your team, and working with their strengths and weaknesses
• Building strong relationships with your manager and team
Communication skills
• Understanding the challenges of effective communication
• Effective questioning and listening skills
• Understanding your communication style
• Using virtual communication tools
• E-mail etiquette
• Open plan office etiquette
Resolving conflict and dealing with difficult people
• Understanding the five styles of conflict
• Tools to help deal with conflict
Managing your time
• Planning your day – setting realistic deadlines
• Meeting the needs and demands of more than one person
• Identifying and avoiding ‘time-wasters’
Filing Systems
• Why should organisations have a good filing system
• Important things to know about filing
• How to set up a filing system
• Filing procedure, maintenance and safety
• Example of a filing key
What is included?
• A brilliant trainer
• Comprehensive course pack
• Certificate of attendance
• 5 star training venue
• Lunch, teas and refreshments
• Secure Parking and Disabled facilities
