Course Name: The Professional Receptionist

Professional Receptionist Skills training covers the most essential receptionist skills needed by today's busy receptionist. At this course we will reinforce the importance of the receptionists role, highlighting how they influence customers. In a supportive environment, we will equip them with the key interpersonal skills they need to be a success.

Course Duration: 1 Day
Course Times:08:30 - 16:30 daily

For course dates, please see the panel on the right or click here to go to our course booking page.

Click on the icon below to download the PDF brochure and registration form. Alternatively, click here to have one e-mailed to you.

 

Unit Standard / NQF Level: 
Aligned to US 14348 NQF Level 2 Credits: 3
who should attend?: 

All receptionists, front line personnel and relief receptionists.

 

what will I learn?: 
  • Understanding the role of the receptionist in the workplace
  • Implementing professional behaviour in the workplace according to dress code, voice projection, self image and posture
  • Developing communication skills
  • Taking appropriate action when faced with difficult callers
  • Managing the reception area – maintaining a clean and safe environment
  • Processing and receiving calls
  • Providing the highest level of internal customer service when taking and relaying messages.

 

course outline: 
  • The important role you play in the organisation
  • Understanding the organisation and its goals
  • Factors that determine your professional image
  • Understanding the challenges and processes of effective communication
  • Answering techniques
  • Transferring calls
  • Tone and attitude
  • Leaving and taking messages
  • How do I handle the difficult client
  • Stress management

What is included?

  • Highly skilled presenter
  • Comprehensive  course pack
  • Certificate of attendance
  • 5 star training venue
  • Lunch, tea and refreshments
  • Parking

Take home tools

  • A comprehensive learner guide packed with practical tips
  • CD of resource material
  • Post-course e-mail and telephonic support
price per delegate (excl. vat): 
R 2 350.00