Secretarial Skills
This popular training programme offers you the opportunity to develop the key secretarial skills that are essential to your success as a PA and Secretary.You will learn how to plan and organise efficiently and to proactively contribute to the successful achievement of your personal goals.
Course Duration: 2 Days
Course Times:08:30 - 16:30 daily
For course dates, please see the panel on the right or click here to go to our course booking page.
Click on the icon below to download the PDF brochure and registration form. Alternatively, click here to have one e-mailed to you.
All Secretaries and PA’s requiring an overview of these pertinent issues that affect their jobs performance.
On completion of this training delegates will:
- Have developed the skills to make a greater contribution to their manager and team
- Become more pro-active
- Plan, organise and manage their day more effectively
- Use essential project management tools and techniques in their daily functioning
- Improve their customer service skills, with both internal and external customers.
- Managing the relationship with your boss
- Anticipate your boss's needs
- Working with multiple boss's
- How to get organised and stay organised
- Personal efficiency
- How to organise your work-station for improved efficiency
- Organisational Planning
- Learning to delegate
- Managing small projects
- Assertiveness skills for the PA
- Learning how to say NO
- Organisational image
- Customer Service and dealing with difficult people
What is included?
- Highly skilled presenter
- Comprehensive course pack
- Certificate of attendance
- 5 star training venue
- Lunch, tea and refreshments
- Parking
Take home tools
- A comprehensive learner guide packed with practical tips
- CD of resource material
- Post-course e-mail and telephonic support
