Public Course List

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Virtual Work Skills for the Modern Workplace

The Corona Virus has caused global chaos and although you and your team may already be working remotely, have they been given the necessary skills to thrive in this environment?  Our course is presented in a virtual training room so attendees will be able to access the course from anywhere, whether working remotely or at the office.

Business Writing for Office Professionals

Business Writing for Office Professionals

Did you know if you make mistakes in your spelling and grammar, such as using ‘they’re’ instead of ‘their’, people may start to doubt the content of your document as well? When you attend this course, our expert trainer will guide and coach you, so that you become aware of your mistakes and learn how to correct them.

Conflict Management

Conflict Management

At this training you will develop your assertiveness skills for a range of workplace situations. You will gain the tools and techniques to boost your confidence and be provided with practical guidance to develop your assertiveness skills in any work situation. You will leave the course knowing what key changes you need to make and what skills you need to practice in order to build your self esteem and improve your assertiveness techniques.

Emotional Intelligence

Emotional Intelligence

It is said that IQ gets you through school but EQ gets you through life. Emotional Intelligence (EQ) is the ability to identify, understand and control one’s thoughts and feelings, communicate them clearly to others and interact with empathy towards other’s emotions. This practical workshop teaches the basics of emotional intelligence, how to use emotions to make better decisions, solve problems and cope with change. It will give you guidelines on how to apply the theory so as to improve motivation, behaviour, attitude and performance.

Minute Taking Made Simple

Minute Taking Made Simple

The workshop focuses on meeting preparation, meeting procedure and practical exercises that will aid you when writing minutes. Classroom exercises will enable delegates to practice their new skills in listening, note taking, summarising and selecting the most important points when writing and compiling minutes.

People Management & Supervisory Skills

People Management and Supervisory Skills

The success or failure of any organisation is closely linked to the application of both the ‘hard’ and ‘soft’ skills within sound management principles. Managing and supervising people can be a daunting experience, as the list of responsibilities is endless, from leading and motivating your team to dealing with difficult people and managing poor performance.

This course helps managers build their confidence and gives you a toolkit of essential skills and techniques that can be applied immediately back in the workplace. Upon returning to work, you will feel more confident in your management abilities and about motivating your team.

Professional Office Admin

Professional Office Administration

This course is suitable for all junior secretaries, office managers, administrators, administrative assistants and admin support staff who would like to improve their skills and the contribution they make to the smooth running of their office.

Speaking English with Confidence

Speaking English with Confidence

Do you struggle to speak English correctly? Then this course is for you, it is for all people in business who don’t speak English as a first language. Faulty speech results in misunderstandings among customers and co-workers, so let us help you improve your English at work.

PA & Executive Secretary Master Class

The PA and Executive Secretary Master Class

This popular training programme offers you the opportunity to develop the key secretarial skills that are essential to your success as a PA and Secretary.You will learn how to plan and organise efficiently and to proactively contribute to the successful achievement of your personal goals.

The Professional Receptionist

The Professional Receptionist

Being the public face and voice of your organisation means that you need to have excellent communication skills and conduct yourself in a professional manner. Whether you have been a receptionist for 2 or 20 years, you will benefit from this training. Let us equip you with the key telephone, communication and customer care skills that you need to succeed.

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