At this training you will develop your assertiveness skills for a range of workplace situations. You will gain the tools and techniques to boost your confidence and be provided with practical guidance to develop your assertiveness skills in any work situation. You will leave the course knowing what key changes you need to make and what skills you need to practice in order to build your self esteem and improve your assertiveness techniques.
Did you know if you make mistakes in your spelling and grammar, such as using ‘they’re’ instead of ‘their’, people may start to doubt the content of your document as well? When you attend this course, our expert trainer will guide and coach you, so that you become aware of your mistakes and learn how to correct them.
Do you struggle to speak English correctly? Then this course is for you, it is for all people in business who don’t speak English as a first language. Faulty speech results in misunderstandings among customers and co-workers, so let us help you improve your English at work.
This customer service training is essential for all organisations who wish to improve the service they offer their customers to ultimately exceed their customers expectations. Companies that go the extra mile and provide their customers with superior,reliable service have a definite competitive advantage. Delivering exceptional customer service is about so much more than a friendly voice on the other side of the line. It’s about commitment, attitude, knowing your business and understanding your customer’s needs.
The workshop focuses on meeting preparation, meeting procedure and practical exercises that will aid you when writing minutes. Classroom exercises will enable delegates to practice their new skills in listening, note taking, summarising and selecting the most important points when writing and compiling minutes.
The success or failure of any organisation is closely linked to the application of both the ‘hard’ and ‘soft’ skills within sound management principles. Managing and supervising people can be a daunting experience, as the list of responsibilities is endless, from leading and motivating your team to dealing with difficult people and managing poor performance.
This course helps managers build their confidence and gives you a toolkit of essential skills and techniques that can be applied immediately back in the workplace. Upon returning to work, you will feel more confident in your management abilities and about motivating your team.
This course is suitable for all junior secretaries, office managers, administrators, administrative assistants and admin support staff who would like to improve their skills and the contribution they make to the smooth running of their office.
This popular training programme offers you the opportunity to develop the key secretarial skills that are essential to your success as a PA and Secretary.You will learn how to plan and organise efficiently and to proactively contribute to the successful achievement of your personal goals.
Being the public face and voice of your organisation means that you need to have excellent communication skills and conduct yourself in a professional manner. Whether you have been a receptionist for 2 or 20 years, you will benefit from this training. Let us equip you with the key telephone, communication and customer care skills that you need to succeed.