People Management & Supervisory Skills

The success or failure of any organisation is closely linked to the application of both the ‘hard’ and ‘soft’ skills within sound management principles. Managing and supervising people can be a daunting experience, as the list of responsibilities is endless, from leading and motivating your team to dealing with difficult people and managing poor performance.

This course helps managers build their confidence and gives you a toolkit of essential skills and techniques that can be applied immediately back in the workplace. Upon returning to work, you will feel more confident in your management abilities and about motivating your team.

Who should attend?

All team leaders, supervisors and managers who would like to improve their people management and supervisory skills in the workplace.

At the course you will learn:

  • When to coach, counsel and discipline
  • How to manage a performance discussion to improve the performance of your team
  • How to use time management and delegation effectively
  • How to motivate, manage and lead your team to deliver results
  • How to deal more effectively and confidently with conflict situations
  • How to lead and not manage

Course Duration: 2 Days
Course Times: 08:30 – 16:30 daily
Course Cost: R4 250.00 (excl. VAT) per delegate

Course Outline:

Management in a nutshell
  • Managing resources including the responsibilities of employees in respect of these resources
  • Basics of budgeting
Delegation
  • Effective delegation – empowering yourself and your team
  • Responsibility, authority and accountability
  • What and when should you delegate
Plan, organize, lead and control
  • Improving performance through effective objective setting
  • Leading people you used to work alongside with
  • Long-term control – the most difficult managerial task
Performance Management
  • The performance management system
  • Responding to poor performance
  • Conducting a performance interview
Managerial decision making
  • Procedures in the decision making process
  • Idea generating tools
Effective communication and people skills
  • Communicating more clearly and assertively in team meetings
  • Giving your team constructive feedback
  • Five ways of handling conflict
Motivating the team
  • Problem Solving techniques
  • Warning signs of team trouble
  • Keeping your team on track