The PA and Executive Secretary Master Class

This popular training programme offers you the opportunity to develop the key secretarial skills that are essential to your success as a PA and Secretary.You will learn how to plan and organise efficiently and to proactively contribute to the successful achievement of your personal goals.

Who should attend?

All Executive Secretaries and PA’s requiring an overview of these pertinent issues that affect their jobs performance.

By the end of this course you will be able to:

  • How to manage the relationship with your boss and anticipate your bosses needs
  • How to get organised, for improved efficiency
  • The do’s and don’ts of effective minute taking
  • A step-by-step approach to managing projects
  • How to contribute in a team meetings – preparing and presenting information
  • Tools to improve your problem solving and decision making skills so that you are able to effectively represent your boss when they are not in the office
  • Self-leadership – motivating yourself and inspiring others
  • Your professional toolkit – assertiveness, communication, client focus & image

Course Duration: 2 Days
Course Times:08:30 – 16:30 daily
Course Cost: R 4 250.00 (excl. VAT) per delegate

Course outline:

You and your manager – working together

  • Managing the relationship with your boss
  • Anticipating your bosses needs
  • Working with multiple bosses

How to get organised and stay organised

  • How to organise your work-station for improved efficiency
  • Organisational planning
  • Setting priorities – going back to basics
  • Developing a system
  • Learning to delegate

Managing small projects

  • Step-by-step approach to managing projects
  • Phases in a project
  • Creating a plan
  • Creating a work breakdown structure

Co-ordinating Meetings, Agenda’s and Minutes

  • How to contribute positively in a team meeting
  • Preparing and presenting information at meetings
  • Communicating confidently with senior staff
  • Representing your boss at meetings
  • Drafting the agenda
  • The importance of producing correct, concise minutes
  • Tips to immediately improve your minutes – the do’s and don’ts of effective minute taking

Problem solving and decision making

  • Defining problem solving
  • Taking real problems and working through them
  • Exploring alternative decisions
  • How to be more business focused

Dynamic Leadership

  • Understanding your leadership
  • Defining the teams roles
  • Taking charge with assertiveness
  • Delegating without dumping
  • The ultimate challenge – self-leadership
  • You as a role model, inspiring yourself and others

Identifying your professional toolkit

  • Techniques and knowledge you require, to achieve your future goals

What is included?

  • Highly skilled presenter
  • Comprehensive course pack
  • Certificate of attendance
  • 5 star training venue
  • Lunch, tea and refreshments
  • Parking

Take home tools

  • A comprehensive learner guide packed with practical tips
  • CD of resource material
  • Post-course e-mail and telephonic support
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