Managing People Using Your Strengths
The world’s best managers and the high-performing teams they lead rely on CliftonStrengths to gain insight into their strengths – what they naturally do well. This course provides you with not only the essential management skills you need to succeed but also with an awareness of how to use your strengths, to maximise your impact as a team leader. Our trainer, who is also a Certified Strengths Coach, will provide you with the tools to build team engagement and manage your team for high performance.
The course includes the CliftonStrengths for Managers Assessment. Delegates will receive their top 10 strengths in a personalised report with manager-specific insights and more. Self-awareness gained from taking the assessment helps delegates see how their unique strengths can make them, their teams and their organisations more successful and provides the grounding for change.
Minute Taking Made Simple
The workshop focuses on meeting preparation, meeting procedure and practical exercises that will aid you when writing minutes. Classroom exercises will enable delegates to practise their new skills in listening, note taking, summarising and selecting the most important points when writing and compiling minutes. These exercises are designed to be highly participative and offer an ideal opportunity
for individual feedback. We encourage you to bring a sample of minutes you have produced, to review and refer to at the training.
Professional Office Administration
In any organisation, the administrators and support staff have a variety of challenging roles and responsibilities. Administrators have to be flexible and responsive to the changing needs of their managers and team.
This workshop will introduce you to new skills that will help increase your performance and the support you offer your team, department and manager. It will show you that you can make yourself stand out, by being proactive and efficient.
The PA and Executive Secretary Master Class
A good PA/EA makes an enormous contribution to the effectiveness of their manager. Supporting your manager and being part of the management team, requires that today’s successful PA be proactive and have a range of communication and professional skills. This practical course will help you understand your role and find solutions to common problems, whilst sharing your experiences with other PA’s. On this course you will develop your managerial skills, so that you can take on more responsibilities and prove yourself as an invaluable asset to your boss and team.
The Professional Receptionist
At this course we will reinforce the importance of the receptionist’s role, highlighting how you influence your customers, both face-to-face and on the telephone. Being the public face and voice of your organisation means that you need to have excellent communication skills and conduct yourself in a professional manner.
In a supportive environment, we will equip you with the key telephone, communication and customer care skills that you need to succeed.
Business Writing for Office Professionals
Did you know if you make mistakes in your spelling and grammar, such as using ‘they’re’ instead of ‘their’, people may start to doubt the content of your document as well? When you attend this course, our expert trainer will guide and coach you, so that you become aware of your mistakes and learn how to correct them.
Speaking English with Confidence
Do you struggle to speak English correctly? Then this course is for you, it is for all people in business who don’t speak English as a first language. Faulty speech results in misunderstandings among customers and co-workers, so let us help you improve your English at work.
At this training you will develop your assertiveness skills for a range of workplace situations. You will gain the tools and techniques to boost your confidence and be provided with practical guidance to develop your assertiveness skills in any work situation. You will leave the course knowing what key changes you need to make and what skills you need to practice in order to build your self esteem and improve your assertiveness techniques.
It is said that IQ gets you through school but EQ gets you through life. Emotional Intelligence (EQ) is the ability to identify, understand and control one’s thoughts and feelings, communicate them clearly to others and interact with empathy towards other’s emotions. This practical workshop teaches the basics of emotional intelligence, how to use emotions to make better decisions, solve problems and cope with change. It will give you guidelines on how to apply the theory so as to improve motivation, behaviour, attitude and performance.